In Herndon, close the main water valve to stop a burst pipe or overflowing drain, and if gas is in the air, leave and call 911 and the gas utility on your bill from outside. Then call the number on this page to be connected with a local plumber in Herndon.

Inside the town or outside it?
Herndon's mailing addresses reach well past the town limits, and that changes who you call. Inside the Town of Herndon, Public Works runs the water and sewer systems, buying its drinking water from Fairfax Water's Corbalis plant on the Potomac; the Town Operations Division is at 703-435-6860. Herndon-addressed homes in unincorporated Fairfax County, such as areas south of the Dulles Toll Road, are generally on Fairfax Water and Fairfax County sewer instead. Your water bill tells you which.
Gas follows a similar split. Columbia Gas of Virginia serves the town, while some Herndon-addressed areas outside it are on Washington Gas. The utility on your gas bill is the one to call.
The median home in Herndon was built in 1983, so many houses still have their original valves and drain lines alongside newer water heaters. The town reports that no lead service lines have turned up in its service line inventory.
Who to call
| Problem | Inside town limits | Outside town limits |
|---|---|---|
| Water main or meter problem | Town of Herndon Public Works | Fairfax Water |
| Sewage backing up in several homes | Town of Herndon Public Works | Fairfax County sewer |
| Gas odor | 911, then Columbia Gas of Virginia, 1-800-544-5606 | 911, then the utility on your bill (Washington Gas: 844-WASHGAS, 844-927-4427, option 1) |
| Burst pipe, leaking heater, one-house backup | A plumber | A plumber |
Signs that can't wait
- Water spreading from a ceiling, wall or cabinet
- Sewage in a basement drain or the lowest toilet
- A puddle forming under the water heater
- No water anywhere in the house
- Any smell of gas, which means leaving first and calling from outside
Timing and permits
Pipes in exterior walls and above garages split during hard freezes, and summer thunderstorms test basement drains and sump pumps across the area. If the fix turns into a water heater replacement or gas work inside the town, plumbing and gas permits come from the Town of Herndon's Building Inspections office; outside town limits, Fairfax County Land Development Services handles them. Night and weekend calls usually cost more, and no arrival time is promised. A landmark such as Elden Street or the Herndon Metro station helps the plumber find you.
Emergency Plumber questions in Herndon
My address is near a town or county line. How do I tell which utility serves me?
I smell gas near the furnace or water heater. What should I do?
Does an emergency water heater replacement need a permit?
The water heater tank is leaking. How urgent is that?
More plumbing services in Herndon
Emergency Plumber nearby
Helpful guides
Sources
- Town of Herndon: water and sewer
- Town of Herndon water quality report
- Town of Herndon: how to apply for a permit
- Town of Herndon hazard mitigation annex (utilities)
- Fairfax County: utility and cable providers
- Herndon housing by year built (city-stats.com)
- Columbia Gas of Virginia: gas safety
- Washington Gas: safety and emergency leak line
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